Troubleshooting

General Troubleshooting

• How do I unsubscribe from promotional emails?
• There are duplicate Zip charges on my card
• Why am I not able to see the Messenger widget?
• I would like to file a complaint
• Why am I being sent to collections?

Unable to Add, Update, or Delete Payment Methods

• I am having trouble adding a new payment card

Error Messages

• Why am I receiving the message "Hit a Snag"?
• Why am I receiving the message "Thanks for considering us"?
• Why am I receiving the message "You have past due orders"?
• Why did I receive the message "Oops! Something went wrong!"?
• Why am I receiving the message "Your Credit Report is Frozen"?
• I received an error message. Why can't I use my Zip account?

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Report Unauthorized Activity

• My card was used without my permission
• How to Avoid Scams and Phishing Attempts on Social Media
• Why was I charged for an order that I cancelled or did not complete?

Unable To Place Orders

• Why was my application declined/unsuccessful?
• Unable to Cancel Open Virtual Card
• Why was my Amazon transaction declined?
• Why is Zip not a choice when I check out with a supported merchant?
• Why was I not approved or eligible to use Zip at checkout?

Unable to Sign up or Login

• Verification Code Issues
• I'm having trouble logging in

Troubleshooting [Review]

• Why am I seeing the message, "Hmm, something's up"? I can't log into my account.
• Returning a Zip order for an In-Store refund
• How do I update my email, address, or phone number for my Zip account?