Shopping & Orders

Shopping

• Does the Merchant have to accept Apple Pay or Google Pay for me to use the Zip app in-store?
• How do I place an in-store order with the Zip app?
• How do I place an online order with the Zip app?
• How do I use the Zip app to shop in-store at Walmart?
• How do I use Zip on Amazon?
• Why is Zip not a choice when I check out with a supported merchant?

Orders

• How do I track my order(s)?
• My order was cancelled or did not process. Where is my refund?
• What is my Zip order number?
• How do preorders and backorders work?
• Where is my order?
• My package was lost or stolen. What do I do?

Spending Power & Approvals

• How do I get a spending power increase?
• Why has my estimated spending power changed?
• What happens if I go over my Estimated Spending Power?
• Why was I not approved or eligible to use Zip at checkout?
• Why was my Zip app transaction declined?
• How long does my purchase approval last?

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