Manage Account

Account Information

• How do I update my email address?
• How do I update my billing address?
• How do I update my phone number?
• What name, billing address, or zip code do I use for my Zip App virtual card?
• How do I deactivate my account?
• Why am I being sent to collections?

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Payment Methods

• What payment methods are accepted?
• How do I add a new payment card in the Zip app?
• How do I edit a payment card in the Zip app?
• How do I change my default payment card in the Zip app?
• How do I remove a payment card in the Zip app?
• How do I edit or add a payment card in the Zip Customer Portal?

Error Messages

• Why is my account on hold?
• Why was my application declined/unsuccessful?
• Zip is currently unavailable in your state
• How do I resolve my login issues?
• Why am I receiving the message "Your Credit Report is Frozen"?
• What does this error message mean?

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Report Unauthorized Activity

• What do I do if my card was used without my permission?
• How do I avoid scams and phishing attempts on social media?
• Why am I seeing duplicate charges on my card?
• What do I do if I see a transaction I didn't authorize on my account?