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Open the app and tap "orders" at the bottom.
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Open the order that you are returning.
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Tap on the Zip card.
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The employee will be able to use the card info to complete the return!
Please note: If a merchant issues a refund directly to a customer’s personal card or store credit, the customer is not due an additional refund and will still be responsible for paying off their installment plan.
For information on in-store returns with Barnes & Noble College, please see our help center article here.