Accounts with installments that have been past due for an extended period of time are sent to collections. This happens automatically by computer. Zip Customer Support agents do not have visibility as to when this will happen for a given order or its installments.
How can I avoid being sent to collections?
Please make a payment as soon as you can to avoid being sent to collections. You can update your payment info and make payments through the Zip app and in our Customer Portal.
Using the Zip Customer Portal, you can log either via your mobile number or email address and gain instant access to current orders. You can also see your past payments, and payments due.
Can I make a payment arrangement or a payment plan?
Zip (previously Quadpay) is already an installment plan provider, so further payment plans are unfortunately not available.
Note: Zip accounts can become past due for a variety of reasons. If you are experiencing a form of financial hardship and provide sufficient evidence of such hardship, you may be eligible to have your order(s) paused until you are able to make payment.