Your 12-digit Zip order number is exclusive to Zip and is unique for every purchase.
Once you've completed an order and your Zip installment plan is created in our system, you'll be able to see the unique order number in the Orders section of your Zip app. You can also find all order numbers after signing into the Zip Customer Portal.
Keep in mind that your Zip order number differs from the merchant-specific order number you receive from a merchant upon completing a purchase.
For any order-related questions (shipping status, tracking info, etc), you will need to reach out to the merchant directly as we only handle the payment processing for your installments. Please note, you will still need to make your installment payments on time.
If you have done the above and have yet to hear back from the merchant, please let us know and we will assist you further.