When you make a purchase request with the Zip App, we pre-authorize your payment card for the first installment for 25% of the value of your purchase request. If you cancel your purchase request before completing your purchase, you should see the associated pending charge disappear, or a pending credit for the same amount (these will cancel out in your account).
If your Zip order was cancelled after completing your purchase - either by you, or by the merchant - Zip will issue your refund as soon as it is issued by the merchant, refunding you the amount you've paid to-date and cancelling all future payments.
Usually this process occurs within 13 days of your order date so that your order is refunded before the 2nd installment date. You can view the status of your order(s) by signing in to the Zip mobile app, tapping orders, and viewing your “Open” orders - once the refund is received by our system it will reflect here.
Example:
You make a $200 purchase, but after a few days you decide to cancel your order with the merchant (or, perhaps the merchant cancels it due to lack of stock). You already paid your 1st installment upon ordering, as is standard, but you don’t see your refund reflected yet in your Zip app yet. It still shows $50, $50 and $50 due for the remaining three installments on your order.
Don’t worry! Your cancellation will be detected by our system in time, and your full refund will be issued before your 2nd installment date. Thus, the 1st installment should be the only installment charged to you prior to your cancellation refund being issued. The remaining three unpaid installments will simply be credited and cancelled out by this refund, and the 1st installment you were charged upon ordering will be refunded back to your payment card:
- $50 paid at time of purchase, refunded to payment card
- $50 credited/cancelled out by refund
- $50 credited/cancelled out by refund
- $50 credited/cancelled out by refund
Note: If you have a cancelled order and have been charged a 2nd installment, please reach out to Zip Support.