To successfully add a new payment card, please ensure the following:
The zip code you enter for your card must match the billing zip code on file with your bank or financial institution, and the CVV must match the 3-digit code on the back of your card (sometimes front).
Note: Zip does not support pre-paid debit cards, Square Cash debit cards, or Capital One credit cards. See all unaccepted payment methods here.
If you are still having difficulty adding a payment card, please submit a support ticket with a screenshot of the error you are seeing. If you have followed the above steps, we will ensure you are refunded any late fees charged as a result of technical difficulties.