The only types of fees that customers may be charged using the Zip app are installment fees and late fees, as provided in our Terms of Service and are subject to future amendments.
Purchases made through Zip are subject to a $1.00 installment fee - a total of $4.00 per order (for orders of higher cost with Zip Exclusive merchants, these may be subject to a higher installment fee).
To be compliant with all states, we have updated our policy on late fees. If your order is late, you may incur an initial late fee of $5, $7 or $10 depending on your state of residence.
Please see our Terms of Service for more information.
If your order is assessed a late fee, please know that we can look to reverse/refund those fees for you. Requests to reverse a late fee(s) can be considered pursuant to current Zip fee waiver policies. If you have any additional questions, please reach out to us at firstname.lastname@example.org
You can visit the Customer Portal to check your order or installment status, update your payment info, and make a payment.