An order that has unpaid installments remaining.
An Open order shows the 'requested' amount (plus installment fees) and can take up to 7 days to update. What we mean by "update" is that if you requested more than was needed for an order, this will be adjusted so you pay the correct order total.
In some instances, updates to an order may take up to 13 days to process. If you have not seen an order update as expected, please let us know and we can look into the matter further.
An order that has been fully paid off.
Your Order is being processed:
An open order that has been authorized by the merchant but not yet fully processed.
During this stage, we allow merchants up to 7 days to determine whether they can deliver on your order (depending on product/service availability and other factors). This process cannot be manually expedited by our support team.
When an Open order is being processed, you will see the below message in its Overview after selecting the order in your Zip app Orders tab. Once Zip is alerted the merchant has processed your order, this message will go away.
Open Virtual Card or In-Progress: An order that was not successfully placed.
If any of your Open orders say either "Open Virtual Card" instead of the merchant name, or list "In Progress" as the status, this means the order(s) has not been processed by the merchant and must be cancelled.
To do so, select the order, then tap Cancel.