What is a Zip reference number (previously Zip)? Is that the same number that I receive from the merchant when they confirm my order?
Great question! The short answer is no. Your Zip reference number, or Order ID, is not the same as your Merchant-specific Order Number.
Similar to your one-time-use virtual card, your 12-digit Zip reference number, or Order ID, is also a Zip exclusive. Once your Zip installment plan is created, we'll give you a reference number/Order ID to identify, track and manage your order through the Customer Portal.
After your order is placed and processed, you should have received a confirmation email directly from the merchant with your order details, including the merchant-specific order number. This is not something we typically have access to as the payment processor. If you are unable to find this email from the merchant, we recommend checking your spam folder.
If you have any questions regarding your order status, cancelations, or refunds, please reach out directly to the merchant with the information provided to you by the merchant.