How do I start a Fashion Nova exchange, return, or refund?
To start the Fashion Nova exchange, return, or refund process, you'll need to reach out to the Fashion Nova team directly. You can do so through their "Contact Us" page.
Please keep in mind that Fashion Nova returns and exchanges are up to the discretion of their team.
Per Fashion Nova: Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova gift card code. Refunds issued for returned items do not affect your Zip installments. When returning items by mail on a purchase made using Zip, you will still need to complete your Zip order installments as Fashion Nova processes returns and refunds separately.
Fashion Nova gave me a store credit. How do I get a refund from Zip?
The Zip team is unable to override Fashion Nova’s exchange, return, or refund decision. If you receive a store credit from Fashion Nova, your remaining Zip installments are still due.
Your store credit E-Gift Card code will be sent through email from the Fashion Nova team. This email will be sent to the email address entered when placing your original order. This email will not come from Zip.
If you’re expecting an E-Gift Card code over email but didn’t receive the E-Gift Card, feel free to reach out toFashion Nova for support.
Take a look at the Fashion Nova refund example below:
- You place a $100 Fashion Nova order.
- You decide to return the whole order because the clothes didn't fit as expected.
- Fashion Nova accepts your return, processes it through their system, and emails you a $100 E-Gift card, per their return policy.
Since the Fashion Nova team refunded you in the form of a $100 E-gift card, your Zip order will still need to be paid in full.
- If Zip were to refund you for your Fashion Nova order, you would be receiving both a $100 E-gift card from Fashion Nova and a $100 Zip refund resulting in a duplicate refund.