Zip is here to protect you if purchases were made without your authorization.
Please Contact Us and provide the entire transaction description from your card statement so we can identify and reverse the transaction.
Please provide the date, the amount, and the line item description. The more info you can provide, the better we can investigate.
Please do not open a dispute with your bank, as we can likely reverse the charges. However, you will want to work with your card issuer to get a new card ASAP as it appears yours has been compromised.