We are sorry that you are having trouble logging into your Zip account.
Changing your phone number can sometimes cause difficulty when logging in. If you can't get logged in with your current phone number, please try using your email address.
To log in with your email address in the Zip Customer Portal and click Login using email. A verification code will then be sent to the email address submitted.
If you are still not able to log in please send in a support request ticket with a screenshot of what you're seeing on your end by clicking here.