I got an error: Sorry you are not eligible for installments with this purchase. What does this mean?
All customers are assessed based on information supplied at checkout. We were either unable to verify your identity or you did not pass our customer assessment guidelines.
But I've used Zip before!
Even previous Zip customers must pass this assessment again with each new order.
Does this mean I can't complete my purchase?
You can still complete your purchase, however you will need to checkout with another payment method.
What are your assessment guidelines?
We don't currently share information around our assessment process. We don't want hackers to figure out how to bypass this process.
It's unfair that I am not eligible. Override the assessment.
We use information from a number of third parties to determine eligibility. Agents do not have any input to this process and can not override the assessment. Our goal is to safely approve as many people as possible, and we're constantly updating our approval criteria and rolling out new features to allow for more approvals.
Will I be able to use Zip in the future?
Each order is assessed at the time it's placed, so we recommend you try Zip for future checkouts to see if we can approve your payment.