You can contact our Customer Experience team by:
-
Messaging: Click the Messenger widget
at the bottom of any article
- Email: us-support@care.zip.co or submit a request
- Phone: 1-888-274-3159
Our Customer Experience lines are open between:
- Send us a message: Mon-Sun, 7am - 11pm EST
- Email us or Submit a form: Anytime! We'll respond as soon as we can.
- Call us: Mon-Sun, 9am - 9pm EST
How to send us a message:
Website:
Please click on the Messenger widget in the bottom right corner to start a message with an agent.
App:
Please tap on the account tab in the bottom right corner and then tap on Send us a message to start a conversation.
What can you do if you cannot see the messenger widget or the live agent option?
- If the Messenger widget is available on our website but the option to message with a live agent is not available, it means that all of our agents are already having conversations with other customers. We are very sorry for the inconvenience and we recommend that you either try another contact method so that we can begin to prioritize your request as soon as we can.
If you need to reach us outside of our available hours, we recommend submitting a request with as much detail as possible. We'll get back to you when we open!