The only types of fees that customers may be charged using the Zip app are finance charges and late fees, as provided in our Terms of Service and are subject to future amendments. Note that certain merchants may assess their own fees for users who use Zip Checkout on their sites.
Purchases made using Zip Checkout are subject to a finance charge per installment. Your order total, including any finance charges, can be viewed with your payment plan before you checkout.
We have updated our policy on late fees. Because of this, if your order is late, you may incur a late fee of up to $7, and it may be assessed the day after the missed installment payment. Late fees and assessment dates vary by state of residence.
If your order is assessed a late fee, please know that we can look to reverse/refund those fees for you. Requests to reverse a late fee(s) can be considered pursuant to current Zip fee waiver policies. If you have any additional questions, please email us at email@example.com.
You may visit the Customer Portal to check your order or installment status, update your payment info, and make a payment.