I want to know what happens with my payments when a full refund is processed
Refunds are applied to your fourth and final installment payment first, then to your third, and so on until the full refund amount has been credited/issued back to you.
Please see an example of how partial refunds work with Zip:
The order total for Zip Order #987654 is $200.00. The first installment of $50.00 was charged upfront when the order was placed, and the remaining three installments have not yet been paid.
Starting Payment Schedule:
Zip Order #987654 |
Order Total: $200.00 |
Payment Status |
1st Installment |
$50.00 |
PAID |
2nd Installment |
$50.00 |
Due in 2 weeks |
3rd Installment |
$50.00 |
Due in 4 weeks |
4th Installment |
$50.00 |
Due in 6 weeks |
Now let's say that you contacted the merchant and they have confirmed that you are eligible for a partial refund. You then initiate a return for the items totaling $160.00. In this scenario, Zip would cancel the remaining installments and credit $10 back to your original payment method.
Adjusted payment schedule
Zip Order #987654 |
Order Total: $200.00 |
Payment Status |
1st Installment |
$50.00 |
PAID |
2nd Installment |
-$50.00 |
Cancelled |
3rd Installment |
-$50.00 |
Cancelled |
4th Installment |
-$50.00 |
Cancelled |
Remaining refund balance |
-$10.00 |
Credited to payment method on file |
Total refund amount |
$160.00 |