Are payments automatic?
Installments are automatically debited via the payment method you allocate to that payment plan. Please make sure your payment methods are up-to-date and have sufficient funds.
What are bundled installments?
If multiple installments are due on the same day, via the same payment method, Zip may bundle these into a single transaction. For example, if you had a $25 installment as well as a $50 installment due on July 1, we would debit $75 from your allocated payment method on July 1 (assuming both installments had the same payment method allocated to them).
What if I do not want Zip to bundle my installments?
You can make early payments to avoid bundle transactions. You can also change your installment payment date to a later day, fees may apply.
How do I make a manual payment?
You can make a manual payment in the App before, on or after an installment due date on the card of your choice by following the steps below:
- Once logged into the app, select the Orders tab from the bottom of the screen
- Select the order where you would like to make a manual payment
- Select the "Pay" button on the installment you would like to pay
- On the next screen, select the payment method you would like to use and select "Pay" at the bottom of the screen
Your manual payment is now complete! Please allow 24-48 hours for the app to reflect these payments and update your spending power. For instructions on how to make a manual payment through our customer portal, please visit this article.
Can I pay multiple installments at once?
Yes! You can pay multiple installments at once. More information about paying multiple installments can be found here.