Zip US | Customer Experience
- About Zip (Merchant)
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I'm a merchant
I'm a merchant
Integrations
- I am a merchant. I can't find my Merchant ID & API key
- I am a merchant. Why is the Zip widget showing up multiple times?
- I am a merchant. Why can't I see the Zip widget?
- I am a merchant. Can you integrate for me?
- I am a merchant. What is Widget Lite?
- I am a merchant. Zip doesn’t work after I’ve integrated. What is the problem?
Zip Connect Account
- I am a merchant. Where do I see payout information?
- I am a merchant. How can I change my bank account?
- I am a merchant. My Stripe account wasn’t approved, what do I do now?
- I am a merchant. Can I link to my existing Stripe account?
- I am a merchant. How do I get paid?
- I am a merchant. What is a Stripe Connect account?
Orders
- I am a merchant. How do I match Zip and Shopify orders?
- I am a merchant. Why are my customers seeing an error at checkout?
- I am a merchant. Why is my payout not adding up to my total from my orders?
- I am a merchant. Where is my payout?
- I am a merchant. How do I reconcile my orders?
- I am a merchant. I am no longer using Zip, how do I refund my customers?
Account Questions
- I am a merchant. What is the new version of the CSV (merchant portal export of transactions and orders)?
- I am a merchant. I'm getting an error when I try to sign up for Zip?
- I am a merchant. Why is my business not approved?
- I am a merchant. I'm unable to log into my account.
- I am a merchant. How do I sign up?
- I am a merchant. How much does Zip cost?
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I'm a shopper
I'm a shopper
- Contact Us
- Fraud & Disputes
- Privacy & Security
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Refunds & Returns
Refunds & Returns
Refunds & Returns
- How do refunds and returns work at Zip?
- My order was cancelled or did not process. Where is my refund?
- I returned my order to the merchant. Where is my refund?
- I didn’t use my entire virtual card balance. Where is my refund?
- How to Report a Return in the Zip app
- What happens if I return my order to Fashion Nova?
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Payments & Rescheduling
Payments & Rescheduling
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Managing Orders
Managing Orders
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Sign In / Account Management
Sign In / Account Management
Sign In / Account Management
- Why am I receiving the message "Your Credit Report is Frozen"?
- I received an error message. Why can't I use my Zip account?
- Why am I seeing the message, "Hmm, something's up"? I can't place an order.
- How do I update my email, address, or phone number for my Zip account?
- How do I add a new payment card in the Zip app?
- I'm having trouble logging in
- Products & Services
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About Zip
We are excited to announce that Quadpay has now become a part of the global Zip brand.
Together, we’re building a ...
About Zip
We are excited to announce that Quadpay has now become a part of the global Zip brand. Together, we’re building a financially fearless world, and we’re thrilled to bring you along on the journey.