Zip US | Customer Experience
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Zip Mobile App
Help for shoppers via our app
Zip Mobile App
Help for shoppers via our app
Orders
- Can I use the Zip app for Groceries?
- Can I use the Zip App for Gas?
- Where can I see my purchases in the Zip app?
- Does the Merchant have to accept Apple Pay or Google Pay for me to use the Zip app in-store?
- How do I place an in-store order with the Zip app?
- Where can I see my purchases in the Zip app?
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Refunds and Returns
Answers to all your refund and return questions
Refunds and Returns
Answers to all your refund and return questions
Returns
- Where is my item? How do I return something? Tracking info for my order?
- How to Report a Return in the Zip app
- I returned my order to the merchant. Where is my refund?
- What happens if I return my order to Fashion Nova?
- I returned an item, but the card used for the purchase is cancelled. How can I get my refund?
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Troubleshooting
Troubleshoot the most common Zip error messages
Troubleshooting
Troubleshoot the most common Zip error messages
Error Messages
- Why am I receiving the message "Hit a Snag"?
- Why am I receiving the message "Thanks for considering us"?
- Why am I receiving the message "You have past due orders"?
- Why did I receive the message "Oops! Something went wrong!"?
- Why am I receiving the message "Your Credit Report is Frozen"?
- I received an error message. Why can't I use my Zip account?
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Manage Account
Manage your account information and account settings
Manage Account
Manage your account information and account settings
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Manage Orders
Manage your orders
Manage Orders
Manage your orders
Payments & Rescheduling
- How do I change my payment date?
- Using Apple Pay to Pay an Installment
- How do I know if I have finished my payments? Is my account paid off?
- How do I pay an installment using the Zip Customer Portal?
- Will I be notified before I am charged for an installment?
- Why am I being offered to pay a larger first installment?
- Intro to Zip Learn more about Zip, how it works, and how to get started