Zip, previously Quadpay | help

Zip, previously Quadpay

• What's happening? I thought I had a Quadpay account.
• What is Zip?
• Do I have to change my login details?
• What will happen to the Quadpay app?
• What’s next for me and Zip?

Zip App

Zip Checkout

Zip Chrome Extension

Zip Customer Portal

Contact Us

• How do I contact Zip Support?

Integrations

• I am a merchant. I can't find my Merchant ID & API key
• I am a merchant. Why is the Zip widget showing up multiple times?
• I am a merchant. Why can't I see the Zip widget?
• I am a merchant. Can you integrate for me?
• I am a merchant. What is Widget Lite?
• I am a merchant. Zip doesn’t work after I’ve integrated. What is the problem?

Zip Connect Account

• I am a merchant. Where do I see payout information?
• I am a merchant. How can I change my bank account?
• I am a merchant. My Stripe account wasn’t approved, what do I do now?
• I am a merchant. Can I link to my existing Stripe account?
• I am a merchant. How do I get paid?
• I am a merchant. What is a Stripe Connect account?

Approvals

• I am a merchant. Why was a customer not approved to use Zip?

Orders

• I am a merchant. Why are my customers seeing an error at checkout?
• I am a merchant. Why is my payout not adding up to my total from my orders?
• I am a merchant. Where is my payout?
• I am a merchant. How do I reconcile my orders?
• I am a merchant. I am no longer using Zip, how do I refund my customers?
• I am a merchant. How do I process an in-store order with the Zip app?

Account Questions

• I am a merchant. I'm getting an error when I try to sign up for Zip?
• I am a merchant. Why is my business not approved?
• I am a merchant. I'm unable to log into my account.
• I am a merchant. How do I sign up?
• I am a merchant. How much does Zip cost?
• I am a merchant. Why is my account blocked?

Marketing

• I am a merchant. Can I be added to the directory?
• I am a merchant. I want to market Zip. Do you have any Zip assets?
• I am a merchant. Can I put Zip FAQs on my site?

Customer Support

• I am a merchant. How can a customer reach Zip Customer Support?

General

• I am a merchant. What is Zip and how does it work?