# How do I report an Order Issue?

> How do I report an Order Issue   Have a problem with an order You can now report it directly in the Zip app and track your refund the whole way through Here

Source: https://help.us.zip.co/en_us/how-do-i-report-an-order-issue-Bys2SO7kzg

Last updated: 2026-08-19T14:43:04.331Z

**Report an order issue in the Zip app**

Go to Payments → Orders, select your order, and tap Report Order Issue.

**What can you report?**

*   **Return or cancellation** — Contact the merchant first, then report it here. Your next installment gets pushed back while your refund processes.
*   **Wrong, damaged, or missing item** — Reach out to the merchant first. When you report, select how they responded. If they haven't replied in over 7 days, you can submit proof for our team to review.
*   **Don't recognize the order?** — Tap I don't recognize this order. This temporarily blocks new purchases while we investigate. Keep making payments on existing installments.

**Track your refund**

Check the order page in the app for your status:

*   **Return/Cancellation Reported** — Waiting on the merchant.
*   **Waiting on Retailer** — Zip can't issue your refund until we receive the funds.
*   **Processing** — Funds received. Refund coming within a few days.
*   **Refund Expected by \[Date\]** — Date the refund is expected to apply to your account.

**What does your refund look like?**

*   **Full refund** — Remaining installments removed and payments returned to your original payment method.
*   **Partial refund** — Order total reduced, applied to your last installments first. If your refund exceeds what you owe, the difference goes back to your original payment method.